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Frequently Asked Questions

Check out our FAQ section to find out what other customers have asked us about Banqup.


What is Banqup?

Banqup is the simplest and smartest digital management tool. Banqup simplifies administrative and financial processes, enabling businesses to manage all their administrative, invoicing and payment processes in a single digital platform. With Banqup, businesses spend less time on administration and invoicing and more time on growing their business.

Who is Banqup for?

Banqup is aimed at SMEs, micro-enterprises, self-employed businesses and the self-employed. With Banqup, these types of businesses can do away with paper financial documents and easily switch to digital management. Banqup offers a simple and smart solution that helps businesses save valuable time by giving them the functional tools they need to manage administrative and financial processes, all in one digital place.

Plus, with the option to give your accountant access to your financial documents, you can trust that they have all the information they need to manage your tax returns.

What does this mean for my business?

Banqup means having the tools to manage administrative and financial processes through a single digital solution.

Businesses will no longer need physical, paper documents, nor will they have to enter data manually and manage their finances in multiple places. Banqup provides a unified view of all incoming and outgoing finances, which means less time spent organising finances and more time spent on your business.

Plus, with the payment functionality, your invoices will have a payment button, meaning your business will get paid even faster.

How does Banqup work?

Simply send your invoices, receipts and financial documents to the Banqup platform. Either by email, drag & drop or by taking a picture with your smartphone. Find out more about the different upload methods via our blog.

OCR (optical character recognition) technology then converts the text and data on your financial documents into digital files. This not only significantly reduces manual data entry, but means your document goes digital. Give your accountant access to your digital documents and pay them directly within the Banqup platform.

Do I need to be familiar with digital management software before using Banqup?

No! Banqup is a simple to set up and use solution, perfect for businesses with little or no knowledge of digital administration. Check out our help guides, videos and blog for more support.

How do I allow my accountant to access my Banqup account?

If you want to give your accountant access to your Banqup account, just follow a few simple steps. You can choose to share all your financial documents and information with him or give him access to certain documents only. For more information on how to share your documents with your accountant in Banqup, you can consult our blog guide. You can find more information on this process on our blog in the article "How to share your documents with your accountant in Banqup".

How do I join Banqup?

Registering with Banqup is simple. Take a look at our Beginner's Guide for the step-by-step process on how to sign up to Banqup.

Does Banqup offer a free trial period?

Banqup does not offer a free trial, but we do offer a free subscription as part of our tier and pricing structure. See our pricing page for more details.

How do I allow my accountant to access my Banqup account?

Using Banqup, it's easy to share documents with your accountant. You can choose whether to give your accountant access to all your documents and financial information or you can choose document by document. Take a look at our blog "Share documents with your accountant in Banqup" to understand the process.


What are the prices offered by Banqup?

See our pricing page to understand the different levels and prices of Banqup.


How can I contact the Banqup helpdesk?

Registering in Banqup is simple. See our Beginner's Guide to learn step-by-step how to register on the Banqup platform.

How can I contact the Banqup helpdesk?

There are several ways to contact Banqup customer service. You can email, call or fill out a request form on our support page. See the support page for all your options.

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Additional assistance Banqup

Check out the other ways your business or accounting firm can benefit from additional Banqup support.

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With Banqup you see the benefits of digital administration today. Activate your account now.

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